He vocalized that a fix was coming to the carrier’s crew scheduling software that same week. Southwest’s operations chief Andrew Watterson was questioned by lawmakers in Washington on Feb. “We remain engaged in negotiations with TWU 556 and the National Mediation Board to achieve a new contract that rewards our flight attendants and allows us to continue attracting great talent.” “Informational picketing is common during times of contract negotiations, and Southwest respects our flight attendants’ right to conduct such events to express their viewpoints,” said Adam Carlisle, Southwest’s vice president of labor relations. Massoni said the technology disruption failed Southwest’s employees and flight attendants as well as customers. Bad weather combined with fragile crew scheduling systems shut down most of the country’s largest domestic airline. The disruptions in December paralyzed travel for more than a week before and after Christmas as about 2 million passengers lost seats on flights. Southwest has been under fire from travelers since the meltdown when 16,700 flights were canceled in the final days of December during the busy holiday travel period. I’m sure he wants them to make it right as bad as we do.” I think he’s shedding a tear and anger toward management of Southwest Airlines right now. “He’s not shedding a tear in anger towards us. “Herb is probably shedding a tear right now about what’s going on,” said Michael Massoni, vice president of Transport Workers Union Local 556 and a Phoenix-based flight attendant for Southwest. Make it right,” and a screen loading sign that said “Another victim of SWA’s outdated technology.” Chants erupted periodically for 2 hours straight, with the Transport Workers Union bus making an appearance. Picketers stood along Herb Kelleher Way with signs that read “Southwest Airlines, it’s time. Southwest Airlines flight attendants pressed executives to fix the technology problems that contributed to the December meltdown during an informational picket for a new contract Thursday at Dallas Love Field. While the CDC lifted the mask mandate for fully vaccinated people in many spaces, customers are still required to wear masks on public aircrafts.‘Herb is probably shedding a tear:’ Southwest flight attendants picket The agency proposed fines of up to $15,000 for five passengers accused of interfering with and assaulting flight attendants.įlight attendants told Insider's Allana Akhtar that the pandemic has made passengers increasingly non-compliant and aggressive, especially when it came to enforcing the federally mandated mask policy for airlines. Earlier this month, the FAA said it was seeing a spike of unruly and aggressive behavior on airlines, citing moments when passengers hit, yelled, and shoved flight attendants. The incident is just one of many to occur on airplanes in the past few months. The passenger, who was identified as a 28-year-old woman, was taken into police custody and has been charged with felony battery, USA Today reported. The spokesperson told Insider the company is working with the FAA to improve safety measures for flight attendants and passengers. "We do not condone or tolerate verbal or physical abuse of our Flight Crews, who are responsible for the safety of our passengers." "The passenger repeatedly ignored standard in-flight instructions (tray table in upright position, seat belt, etc.) and became verbally and physically abusive upon landing," the spokesperson said. "Today's traveling environment requires a new level of firmness in both tone and direction to ensure proper control in the cabin of our aircraft as the attitudes and behaviors of the flying public have, unfortunately, declined."Ī Southwest Airlines spokesperson confirmed the incident occured on a flight from Sacramento to San Diego on Sunday morning. "This unprecedented number of incidents has reached an intolerable level, with passenger non-compliance events also becoming more aggressive in nature," the union wrote. Earlier in the month, the Federal Aviation Administration (FAA) said it had received 2,500 reports of unruly passengers since January. The letter, from the Transport Workers Union of America local 556 (TWU), said there have been 477 incidents of violence and unruly behavior on Southwest Airlines flights between April 8 and May 15. It often indicates a user profile.Ī flight attendant for Southwest Airlines was assaulted over the weekend and lost two teeth from the incident, according to a letter a flight-attendant union sent to the company's CEO, Gary Kelly, on Monday. Account icon An icon in the shape of a person's head and shoulders.
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